Manager-E-Commerce & Open API(Job Number: 2100000X) Job at MTN

Job Description

Description Title: Manager-E-Commerce & Open API Reporting to: Senior Manager-Products & Services Division – Commercial No. of Vacancies: 1 Level of work: 3 (15) Mission/ Core purpose of the Job The core function of this role is to drive the E-commerce Merchant strategy and Faster and seamless integration to the MTN MoMo ecosystem via Open API Main Job Functions: • Deliver the e-commerce and Open API road map • Work with the sales force to identify new MFS E-commerce Merchant products and or enhancements in the to keep MTN on the fore front in the Merchant innovations space • Define, develop and implement E-commerce & Open API products and solutions that easily induce trial and usage from the different Merchant segments. • Determine demand and viability of new MFS Products for Merchants. • Monitor the performance of key E-commerce and Open API merchant products. • Work closely with the team to oversee the management of third-party MFS Service providers engaged in the integration of merchant driven products. • Work with internal stakeholders to monitor performance of existing products; cost effectiveness to drive healthy contributory margins & pricing to ensure product/ service uptake and profitability • Work with and through the RMMCs to ensure that the MTN Mobile Money brand and commercial objectives are achieved through a collaborative effort of executing within the regions • Manage the end to end design of the e-commerce & open API value propositions to ensure alignment to target customer expectations • Lead the different cross functional teams involved in the process of developing new MFS products for E-commerce and Open API merchants Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA’s) • Designing and implementing the MFS Products roadmap for E-commerce and Open API merchants. • Develop new products user requirement specifications for E-commerce and Open API merchants on the product roadmap. • Review product functionality and channel feedback where necessary to meet market requirements in the E-commerce & Open API merchant space • Monitor E-commerce & Open API Mobile Money services’ performance i.e. uptime, penetration and usage and provide periodic written reports/feedback. • Identify; analyze/utilize the findings of primary research to tailor specific MFS Services to meet customer requirements and to initiate research necessary to provide feedback on customers’ understanding of E-commerce Products. Qualifications Education: • A Bachelor’s Degree or equivalent in Commerce or related field • Proficient with MS Office application especially Excel and Power Point Experience: • At least 2 years’ experience in telecommunications, product development/project management, customer services or marketing • Must be computer literate (MS Office). Competencies: Skills • Strong analytical skills. • Creative and Observant • Ability to meet deadlines • Can take initiative Behavioral Qualities • Self-motivated • Decisive • Independent but a Team Player • Customer oriented • Alert to environment changes and trends • Good aptitude and adaptable • Must have attention to detail