5 Customer Service Manager at United Bank for Africa (UBA

DUTIES AND RESPONSIBILITY • Effectively/efficiently implement bank-wide policies with respect to branch operations. • Supervise activities of operations staff to ensure timely and efficient service delivery to customers. • Maintain proper documentation for all transactions and authorize transactions within approval limits. • Supervise account opening process and ensure complete documentation and prompt scanning of account mandates as well as tracking/follow-up on deferred documents. • Ensure that branch ATMs are functional at all times and faults timely escalated and resolved • Ensure effective branch cash management – no cash outs, adherence to insurance limits (obtain necessary approvals for excess), prompt evacuations etc. • Ensure that the unit has adequate allocation of resources to enable it meet stated objectives – liaise with HCM/Corporate Services/IT and supervisors as applicable. • Ensure branch GL accounts are proofed daily, weekly and monthly (as applicable) and aging items reviewed for timely resolution. JOB REQUIREMENTS Education: A University degree holder. ACCA or CPA is added advantage Experience: 3- 8 years’ experience in Branch operations banking

If you meet the above requirements please send your CV, application letter and copies of academic certificates to [email protected] addressed to; Head of Human Capital, United Bank for Africa, Plot 2, Jinja Rd , Kampala, Uganda