5 Branch Managers at United Bank for Africa (UBA)

DUTIES AND RESPONSIBILITY • Increase customer retention through cross selling of the relevant financial products and optimum build-up of revenue. • Prepare annual marketing plans and strategies for financial products generation to enable achievement of targeted growth objectives. • Conduct market intelligence and competitor analyses in order to prepare marketing plans and strategies. • Effective and timely customer service delivery • Brand and ambiance for a customer friendly environment. • Establish and maintain effective relationships with new and existing customers. • Provide feedback on effectiveness /review of current customer processes KEY PERFORMANCE INDICATORS • Moving customer deposits • Profitability (increase in branch profit). • Customer attrition • Quality of loan portfolio • Number of customer complaints/Compliments – customer service • Growing customer loan portfolio JOB REQUIREMENTS Education A University degree holder. A financial qualification or associate such CPA & ACCA etc and MBA would be an added advantage Experience: 3- 8 years’ experience in retail/private banking

If you meet the above requirements please send your CV, application letter and copies of academic certificates to [email protected] addressed to; Head of Human Capital, United Bank for Africa, Plot 2, Jinja Rd , Kampala, Uganda