2 Relationship Officers-Logbook Finance Product Jobs at Platinum Credit (U) Ltd

Job Description

JOB DETAILS: The overall job purpose: Effective & efficient communication with customers to achieve customer satisfaction, timely loan repayments and repeat business. Key duties/responsibilities: • Develop and oversee relationships with clients to ensure top-level service is provided to clients. • Perform as a key contact point for a portfolio of clients dealing with routine matters throughout the range of services and products. • Consistent and frequent communication with clients providing complete, concise account information and guidance. • Addressing customer concerns and complaints. • Design and implement techniques for educating old and new customers on the benefits of existing and new products or services. • Ensure the assigned portfolio is performing as per the company’s set targets. • Ensure retention of customers with at least 40% of repeat business from the assigned portfolio. • Ensure collections performance target of 90% and above for your portfolio. Required Qualifications and Work Experience: • Degree in Business Administration or any other relevant field. • 1-2 years proven experience in Debt Collection preferably in a Financial Institution. • Knowledgeable about Asset Finance. • Computer knowledge. • Customer Care Experience. • Must possess leadership and supervisory skills. • Excellent numerical and analytical skills. • Excellent interpersonal and communication skills. Job Education Requirements: Degree Job Experience Requirements: 1-2 years

Job Skills: Not Specified Job application procedure To apply, submit your application, detailed CV and testimonials to the address below; The Human Resource Manager; Platinum Credit (U) Ltd Send your application by Email to: [email protected]