Relationship Officer-Logbook Finance Product at Platinum Credit (U) Ltd

About US: Platinum Credit is a leading Regional Micro Finance Company providing emergency loans to employed individuals in Eastern Africa. We have a wide spread branch network in Uganda, Kenya and Tanzania. Platinum Credit (U) Ltd has introduced a new product available to formally employed persons working in the Private Sector. Platinum Credit (U) Ltd is a subsidiary of Platcorp Holdings Ltd. Job details: The overall job purpose: Effective & efficient communication with customers to achieve customer satisfaction, timely loan repayments and repeat business. Key duties/responsibilities: • Develop and oversee relationships with clients to ensure top level service is provided to clients. • Perform as key contact point for portfolio of clients dealing with routine matters throughout range of services and products. • Consistent and frequent communication with clients providing complete, concise account information and guidance. • Addressing customer concerns and complaints. • Design and implement techniques for educating old and new customers on the benefits of existing and new products or services. • Ensure assigned portfolio is performing as per company’s set targets. • Ensure retention of customers with at least 40% of repeat business from assigned portfolio. • Ensure collections performance target of 90% and above for your portfolio. Required Qualifications and Work Experience: • Degree in Business Administration or any other relevant field. • 1-2 years proven experience in Debt Collections preferably in Financial Institutions. • Knowledgeable about Asset Finance. • Computer knowledge. • Customer Care Experience. • Must possess leadership and supervisory skills. • Excellent numerical and analytical skills. • Excellent interpersonal and communication skills. Job Skills: Not Specified Job Education Requirements: Degree Job Experience Requirements: 1-2 years

All suitably qualified and interested candidate should kindly send their applications, detailed CVs (in Ms Word format) and testimonials (in PDF format) to the address below; (total email size should not exceed 2MB) The Human Resource Manager; Platinum Credit (U) Ltd Send your application by Email to:  [email protected]